Policies



Performance Auto Parts Policies

Policies


Privacy Policy

Ordering
We request information from the user on our order and registration forms. Here a user must provide contact information (like name and address) This information is used for account creation purposes only. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
Some of our pages require the use of cookies. Cookies are used to store your login information for your convience, and are also used to track in our referals program. No personal information is stored in these cookies.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Logging IP addresses enables us to maintain the security that we need to operate our business. Individuals that violate our policies may be blocked from entry into our sites.

Sharing
We may share aggregated demographic information with our partners and advertisers. We do not share individual or individual business information. Maintaining group demographics, however, is vital to our ability to demonstrate the utilitarian aspects of our partnerships.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level).

Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. The individual or business data that we collect from our users is never made available to third parties.

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Return, Exchange & Refund Policy

If a customer wishes to cancel an order after credit card processing has been completed there is a 15% processing fee.
 
All sales are final. Returns are only accepted if the integrity of the product is in question or there is an obvious manufacturing fault after inspection by Clear Image Automotive.

However, if no defect is found under inspection, the product can only be returned within 30 days of the invoice date with a 15% restocking fee.  All shipping costs are the customers responsibility . If the original box has been opened the contents are subject to inspection. The customer is liable for any damage.
 
If a customer wishes to exchange a product all shipping is his/her responsibility. Used product exchanges are at the discretion of Clear Image Automotive and subject to inspection before any credit will be given.
 
If a refund, return, exchange or additional shipping is due to damage during shipping to the customer from Clear Image Automotive, manufacturing defects or missing parts, they will be done at no charge.

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Production/Fabrication & Shipping Policy

1 - OUR PRODUCTS ARE THE BEST!

2- Our products are custom built to order and not usually in stock.

Headers, exhaust and intake kits are custom built to order, so the exact shipping date can not be guaranteed, usually 3 to 6 weeks from the time the order is placed.

3- Clear Image is a micro biz; only two full time & two part time staff.

We are a small shop with many customers so daily/weekly up-dates on "order status" is not possible. We do our best to return every phone call and answer every email and private message from the forums but there are just not enough of us to get to them all.

4- Our products are hand crafted.

5- Therefore, they TAKE AWHILE TO BUILD - about 3-6 weeks.

Fast shipping, highest quality parts and outstanding customer service is almost impossible to offer. Our focus is on two of them: highest quality parts and outstanding customer service.

If you want fast shipping we suggest ordering readily available parts from one of several large parts houses on the internet. But be prepared to accept you will most likely sacrifice quality or customer service. Our goal has never and will never be "high volume".

6- As they are the best, THEY ARE WORTH THE WAIT!

We do not offer the lowest prices. We do not offer the fastest shipping. We offer the best products for your car with workmanship above and beyond anything else available. We offer superb service with people who care about your automotive performance needs and strive to meet those daily. We provide the best warranty in the industry.

7 - Because we are a small shop we do not have time to update everyone. If you haven't heard from us, we are behind.

If you do not receive a reply to your email or private message, we are behind. Please be patient and we ask you do not send additional emails or private messages. This bumps everything else to the bottom making it more difficult to respond. If your order has not shipped yet, it isn't ready.

We will ship when all parts are available, all fabrication is complete and orders have been reviewed for accuracy. NOTHING else will speed-up shipping. Rather shipping will most likely be delayed further as available time each day is lost with explanations about the reasons your order hasn't shipped yet.

8 - You will get a tracking number via email when your order ships.

We absolutely will NOT bump shipping ahead for customers who are in a rush. Orders are processed first come, first serve. We absolutely will NOT accept additional payments to "Bump" an order ahead of other customers who have been waiting. We absolutely will NOT up-grade shipping to accommodate "races, shows, etc.". If a customers order is complete and ready to ship, they have the option of paying for expedited shipping.

9 - We Prefer to Ship via UPS and/or FedEx.

We have a daily pickup scheduled when we use one of these carriers, so we prefer to use them.

10 - Shipping via the United States Postal Service.

We will ship via the US Post Office with these conditions:

  • a $45.00 surharge applies
  • once a week, on Fridays

This is based on our $95 / hr shop rate, and a minimum travel time of 30 minutes.  We will ship small parts daily, as long as they fit into our standard sized mail box.   Please understand that special Post Office trips delay other customers' orders. 

Cheers from the Clear Image Crew!

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NEW LAY-AWAY PLAN!!!

With the economy a mess and not looking like it will improve any time soon, we wanted to do our share at helping to turn things around. A concept pretty much lost in this day and age is "Lay-A-Way". For those younger owners out there this may be something you are not familiar with.

Years ago, before credit cards, merchants would allow their customers a means to "lay" money "away" towards the purchase of products and/or services.

A down-payment would be made in cash towards the purchase. Additional payments would be accepted only when the customer could afford it. Zero interest was charged and there was no possibility of a "late fee" or "over-limit fee". Simply put, the customer was able to comfortably make payments on their time-frame and upon receiving the product, would own it out-right with no remaining balance. What a concept huh?

Clear Image Automotive is happy to offer this lost method of payment in hopes it will be re-established nation-wide. How do you take advantage of this awesome offer? Call to get your order started. A 25% deposit of your total order is required upfront.

After that, you pay when you want to pay, with no interest and no minimum requirements. You have 12 months (one year) from your invoice date to pay off your total balance. The minute your last payment is processed, your order becomes active and the shop will start building!

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